Digital Services and Knowledge Exchange


Information we get from your use of our services, for example, to improve knowledge exchange.

We collect information about your use of our services, how you view and interact with our links and signposts and content on other energy websites, such as our academic partners in knowledge exchange.

This information includes:

Your hardware devices and browsers: we collect device-specific information (such as your browser and version, unique device identifiers, and network information including phone number). We may associate your device identifiers with your other service or content usage as described below.

Log information: when you use our services or view content provided by The Catapult, we automatically collect and store certain information in server logs. This includes details of how you used our service, such as your activity and downloads on energy sector related sites.

Internet protocol address: device information such as browser type, browser, language, the date and time of your request and referral URL, cookies that may uniquely identify your browser or device.

Cookies and similar technologies: we and our partners use various technologies to collect and store information when you visit a Catapult service, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services we offer to our partners, such as signposting services or Catapult features that may appear on other sites. You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us.

How we use information we collect from our digital services

We combine and use the information we collect from our services to provide, maintain, protect and improve them, to develop new ones, and to protect The Catapult and our users. We also use this information provide relevant content, giving you more relevant search results and links or signposts.

We use information collected from cookies and other similar technologies such as browser identifying information, to improve your user experience and the overall quality of our services and your activity on other sites and apps may be associated with your personal information to improve services and the links or signposts delivered by our services. If you give us content or links to content, such as your company website, our automated systems may analyse the content (including emails) to provide you personally relevant information or features, such as customised search results, and signposting to energy systems knowledge that relates to your information or content.

Analysing usage helps energy sector and partner site owners improve their websites and apps. When used in conjunction with our signposting services, such as those using the Energy Knowledge eXchange (EKX), information is linked with usage analytics of other energy sector related websites.

How we protect more personal information: when you are using our services or our partners websites that use them, information may be associated with details about you – for example your name, role or organisation. When this is done, the Catapult treats this combined information as personal information – we take care not to increase the risk of a privacy impact and we do not share it without your express permission.

We will ask for your consent before using information gathered through our digital services for a purpose other than those that are set out in this policy or in our Privacy Policy.