Digital Services and Knowledge Exchange

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We collect information about your use our Digital Services and Knowledge Exchange including how you view and interact with our links and signposts and content on other energy websites, such as our academic partners in knowledge exchange.

Information we collect to provide our digital services

  • Your hardware devices and browsers: we collect device-specific information (such as your browser and version, unique device identifiers, and network information including phone number). We may associate your device identifiers with your other service or content usage as described below.
  • Log information: when you use our services or view content provided by The Catapult, we automatically collect and store certain information in server logs. This includes details of how you used our service, such as your activity and downloads on energy sector related sites.
  • Internet protocol address: device information such as browser type, browser, language, the date and time of your request and referral URL, cookies that may uniquely identify your browser or device.
  • Cookies: Our website uses cookies to distinguish you from other users of our Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

How we use the information we collect from our digital services

We use the information we collect from our services to provide, maintain, protect and improve them. We combine this information to provide relevant content, search results, links or signposts.

If you give us content or links to content, such as your company website, our automated systems may analyse the content (including emails) to provide you personally relevant information or features, such as customised search results, and signposting to energy systems knowledge that relates to your information or content.

Analysing usage helps energy sector and partner site owners improve their websites and apps. When used in conjunction with our signposting services, such as those using the Energy Knowledge eXchange (EKX), information is linked with usage analytics of other energy sector related websites.

How we protect more personal information

When you are using our services or our partners’ websites that use them, information may be associated with details about you – for example, your name, role or organisation. When this is done, the Catapult treats this combined information as personal information. We take care not to increase the risk of a privacy impact and we do not share your information without your express permission. We will ask for your consent before using your personal information gathered through our digital services for a purpose other than those that are set out in this policy or in our Privacy Policy.