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Response to Ofgem’s call for input on energy consumer outcomes

In response to Ofgem’s call for input on energy consumer outcomes, Energy Systems Catapult said:

A more outcomes-based, diversity-friendly regulatory framework is needed to enable innovation and market growth while ensuring consumer protection, trust, and clarity of accountability across an increasingly fragmented energy ecosystem.

Key points

  • Regulatory diversity is needed to enable innovation. The current framework is built around a single, traditional supplier model, creating fixed costs and complexity that deter new entrants. A more outcomes-based approach would allow requirements to be tailored to different business models and risk profiles, supporting innovation while maintaining core protections.
  • Consumer protection should reflect real needs. Consumers vary widely in motivation, capability, and vulnerability. Regulation should focus on fairness, simplicity, and meaningful outcomes – such as bill clarity, value, and access to support – rather than overly prescriptive processes.
  • Trust requires clear accountability. As markets fragment across suppliers, platforms, and third parties, responsibility for harm is often unclear. Outcome-based obligations should apply across the ecosystem, supported by clear, measurable expectations and transparent reporting to maintain trust and enable informed choice.

Read the Consultation Response in full

Energy Systems Catapult’s response to Ofgem’s call for input on energy consumer outcomes

Markets, Policy & Regulation

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