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Practice Manager - Design

Salary: £60-65k + Benefits 

Status: Permanent /Full-time preferable (requests for part-time/flexible working arrangements are welcome)

The Energy Systems Catapult’s vision puts consumers at the heart of a low carbon energy transition. The Catapult’s Consumer Insight Team plays an important part in this, gathering and analysing data to produce insights about how and why consumers use energy, and using this insight to work with others to design and deliver consumer-centred low carbon energy products, services and policies. 

We work with businesses and government on some of the UK’s most exciting low carbon energy innovation projects. The Consumer Insight team is made up of 5 areas – Strategic Insight, Consumer Research, user Research and Trials (see more at, Fair Futures and Design.

We also work with influential industry and design representatives including Department for Energy Security and Net Zero, Nesta, Citizens Advice, Behavioural Insights Team, the Royal College of Art, Design Council and others.

We have a range of design projects in our portfolio.  Some are relatively short assignments helping innovators progress from often technical experiences to appealing journeys that consumers understand, value and can use.  Other projects include longer term activities such as improving the user experience for participants in our Living Lab – a community of over 1,000 homes that take part in energy products and service trials.

Throughout our projects we aim to work together as researchers and designers to create products and services using an evidence-based user-centred approach.  These projects will involve working closely with both in-house and client-side user researchers, software developers, data scientists, and business analysts to create innovative user experiences and design collateral for future energy services.

The Design team is currently quite lean, with a Service Designer, UX Designer, and a Design Lead, supported by interim designers or agencies if required.  There’s plenty of room for growth and thought leadership as the low carbon industry increasingly understands and values design.

The Opportunity.

We’re looking for an experienced design leader to run the Design team. The team tackles complex experiences with often technical architectures, creating products and experiences that consumers love.

We want to continue to showcase our expertise in user-centred design, interaction design, service design, graphical prowess and creative problem solving to create great consumer experiences as we design for net zero.

Key Responsibilities

Management and Leadership 

Design delivery

What credentials are we ideally looking for ?

Educated to degree level, ideally including design specialisms

Would you like to Apply?

The closing date for applications is Sunday 21st April 2024

Please note that at this time we are unable to provide UK visa sponsorship.

We welcome applications from all, including those who may be returning to work, those wishing to work flexibly for any reason, and those who may need additional support.

Energy Systems Catapult undertakes innovative and exciting work that will help shape the future of energy, with this in mind we encourage candidates to submit their applications as early as possible, as we do reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

(Strictly No Agencies).

"We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion and belief, sexual orientation, or status regarding gender reassignment, marriage and civil partnership, pregnancy and maternity."

Privacy Statement

Purpose of the Privacy Statement

The purpose of this Privacy Statement is to make you aware of how and why your personal data will be used during any recruitment process and how long it will usually be retained for.  This statement provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (GDPR).

In the recruitment process we, Energy Systems Catapult Limited, are a “Data Controller”. This means that we are responsible for deciding how we hold and use personal data about you.

The Energy Systems Catapult Limited is located at Cannon House 7th Floor, 18 Priory Queensway, Birmingham, West Midlands, England, B4 6BS and can be contacted by email at: 

Data Protection Principles

We will comply with data protection law and principles, which means that your data will be:

Used lawfully, fairly and in a transparent way;
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
Relevant to the purposes we have told you about and limited only to those purposes;
Accurate and kept up to date;
Kept only as long as necessary for the purposes we have told you about;
Kept securely. 

The Kind of Personal Data we hold about you

In connection with your application for work with us, we will collect, store and use the following categories of personal information about you:

The information you have provided in our application form;
The information you have provided to us in your curriculum vitae and covering letter;
Any information you provide to us during an interview;
Any other information provided by you as part of the recruitment process. 
We may ask you for information to allow us to monitor our equal opportunities and diversity performance in recruitment. Also, if you inform us that you have a disability we will keep this information on record to allow us to make reasonable adjustments as needed. 

How we will use your Personal Data

We will use the personal data we collect about you to:

Assess your skills, qualifications and suitability for the role;
Carry out background and reference checks, where applicable;
Communicate with you about the recruitment process;
Keep records relating to our hiring processes;
Manage recruitment related activities, which includes setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes;
Comply with legal or regulatory requirements.
We will also use information about any disability you may have to consider whether we need to provide appropriate adjustments during the recruitment process.

Such processing is lawful as it is necessary for our legitimate purpose in seeking to attract, evaluate, and select applicants for employment. 

Data Sharing: Greenhouse Software Inc

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by us to help manage our recruitment and hiring process. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. This transfer will be subject to appropriate additional safeguards under the Privacy Shield so as to comply with EU law. 

Data Retention

We will retain your personal data for a period of 12 months after we have communicated to you our decision about whether to appoint you to the role. We retain your personal data for that period so that we can show, in the event of a legal claim, that we have not discriminated against candidates on prohibited grounds and that we have conducted the recruitment exercise in a fair and transparent way. After this period, we will securely destroy your personal data in accordance with applicable laws and regulations. 

Your Rights in Connection with Personal Data

Under the GDPR you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted or transferred.

When you apply for this role, and tick the confirmation box below, you have provided consent for us to process your personal data for the purpose of the recruitment exercise. You have the right to withdraw your consent for processing for that purpose at any time. Withdrawal of consent to process your data may mean that we cannot continue with your application to us.

If you wish to exercise the rights granted to you under GDPR please contact: 




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