Ofgem Consumer Vulnerability Strategy: consultation response

Published: 8 August 2019


Ofgem are consulting on their updated Consumer Vulnerability Strategy (CVS2025).

Supporting and protecting consumers in vulnerable situations is a key priority for Ofgem. In their Forward Work Programme, they are committed to updating our existing Consumer Vulnerability Strategy.

The energy market is at a key juncture. Important developments include expected growth in the use of renewable technologies, smart meters and other data-driven technologies, and electric vehicles. These developments will bring innovative consumer offerings and new business models, and the domestic retail market may look very different in theĀ future.

They want to see an inclusive energy market, where consumers in vulnerable situations are not left behind and are able to take advantage of the opportunities provided by the evolving market.

When finalised, the strategy will build upon the already extensive work delivered under our 2013 Consumer Vulnerability Strategy and will set out our priorities to help protect gas and electricity consumers in vulnerable situations until 2025.

Key Points

Download the Energy Systems Catapult’s response to Ofgem’s consultation, Consumer Vulnerability Strategy.