Our Warm Home Prescription advisors are here to support you. If you need help understanding something or have an issue related to your Warm Home Prescription, please get in touch using the details below.

Speak to an advisor on the phone

Southeast London

Helpline: 020 4566 5764
Availability: Mon-Fri, 10am – 4:30pm

Southwest London

Helpline: 0800 118 2327
Availability: Mon-Fri, 9am – 4.30pm

All other areas

Helpline: 01224 023 064
Availability: Mon- Fri, 8am – 4.30pm

Contact us by email

If it’s easier for you to write things down, or if you prefer not to call, you can email our team

Email us