The Priority Services Register (PSR) is a free, nationwide service in the UK designed to support individuals and households that need extra support, for example during power, gas, or water supply interruptions.

Utility companies across the country, electricity, gas, and water, maintain a register of customers in their service area who may require additional assistance. Being listed on the PSR ensures those individuals receive timely and accessible information and support.

Benefits of joining the PSR

Households registered on the PSR can expect a range of benefits, including:

• Priority updates and notifications during power cuts or maintenance that may affect electricity or gas supplies, allowing time to make necessary preparations.
• Extra support for those using medical equipment reliant on electricity or water. In emergencies, companies can provide portable generators or bottled water when needed.
• Enhanced security through password protection. Customers can set a unique password that must be used by utility staff when visiting or calling, offering added peace of mind.

As part of Warm Home Prescription® we will register you on the relevant PSRs for your area. After you are registered your energy network operator should contact you by email or post to confirm your registration.

Eligibility to register

You can reached for priority services if you meet any of the below criteria:

• Have reached state pension age
• Are disabled
• Have a long-term medical condition
• Are recovering from an injury
• Have hearing or sight loss
• Are pregnant or have children under 5
• Use medical equipment that needs an energy supply

You do not need to show proof of your condition, age or situation to register.

Even if your situation isn’t in the list, you may still be eligible. You can use the link in the getting registered section below to check your eligibility with your energy network provider.