Inclusive Smart Solutions

Request for Proposals - Application Template

You must submit your Proposal (this completed document) in PDF format to no later than 17.00 (GMT) on 10th January 2024.

Request for Proposals – Guidance Document

Download this document for more information about the RFP process.

Request for Proposals – Response to Questions

Download this document for clarification of questions about the Inclusive Smart Solution programme.

Inclusive Smart Solutions is a £2.75m Programme funded by the Department for Energy Security and Net Zero £65m Flexibility Innovation Programme, which seeks to enable large-scale widespread electricity system flexibility through smart, flexible, secure, and accessible technologies and markets.

The programme is funded through the government’s £1 billion Net Zero Innovation Portfolio (NZIP), which provides funding for low-carbon technologies and systems and aims to decrease the costs of decarbonisation helping enable the UK to end its contribution to climate change.

The Challenge

A smart and flexible energy system is critical to our future for all consumers. There are risks and opportunities with this for how consumers can benefit and participate in the energy system. There is a risk that the innovative products and services that will assist this transition could exacerbate existing, and introduce new, barriers for certain groups of consumers, including low income and vulnerable consumers. This programme will focus on consumers that would otherwise struggle to participate in a smart, flexible energy system.

The Solution

The Inclusive Smart Solutions programme aims to address these challenges by providing a better understanding of the barriers faced by low income and vulnerable (LIV) consumers in the transition to a smart, flexible energy system; and developing a suite of innovative solutions that will facilitate increased participation of LIV consumers in the emerging smart, flexible energy system.

Bringing together its expertise in consumer insights and energy system innovation, Energy Systems Catapult will deliver on the aims of the programme through two phases of work between September 2023 and March 2025.

Phase 1 will focus on conducting primary research with LIV consumers to maximise the understanding of their needs and existing barriers, using this research insight to inform and develop innovative solutions for LIV consumers. This will be delivered alongside a thorough ‘Open Innovation’ selection process, to identify up to four innovative solutions from both within and outside the energy sector.

In Phase 2, the selected innovative solutions will be developed and tested iteratively with LIV consumers. This approach will incorporate alpha (co-creation of solutions with LIV consumers) and beta (testing at increasing scale with LIV consumers) stages.

Project Lead: Energy Systems Catapult
Project participants: Ipsos Mori, The Carbon Trust, TPX Impact

News, Reports & Insights

Working with low income and vulnerable (LIV) consumers in the transition to a smart, flexible energy system


How can innovation deliver a smart energy system that works for low income and vulnerable consumers?

Click here for more


Innovation for all: ensuring vulnerable consumers benefit from the smart energy future

Click here for more


Unequal EV: Technology Viability and Future Services for Vulnerable Customers

Click here for more

Consumer Insight & Proposition Design

Independent consumer experts helping innovators – large and small – see beyond what people say to understand what they do

Find out more

Energy Launchpad & International

We open doors at home and abroad to create start-up success stories – propelling your business step-by-step from innovation assessment to commercial scale-up.

Find out more

Want to know more?

Find out more about how Energy Systems Catapult can help you and your teams