Harnessing innovation to better understand and reduce vulnerability to fuel poverty, designing smarter policies, products, services and consumer protections

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Innovating to end fuel poverty in vulnerable households

Fair Futures explores the opportunities for innovation to address fuel poverty, and better understand the issues faced by vulnerable energy consumer groups in the UK.

Fair Futures aims to identify the areas where commercial, governmental, community and household living needs and motivations could be aligned to provide more effective policies, products and services.

In order to understand how to design and deliver services to consumers facing difficulties with low household incomes and the high cost of adequate energy in their homes, Energy Systems Catapult is trying to better understand what people need and want from energy in their home.

This could decrease the risk of undertaking innovation, for both businesses and consumers, and could be applied to developing new propositions, improving customer handling procedures and meeting new policy obligations and changes.

Increase your market

Increase your consumer market by gaining greater insight of vulnerable customers’ needs and challenges when developing innovative new products and services.

Decrease risk

Decrease the risk of undertaking innovation, when developing new propositions, improving customer handling procedures and meeting new policy obligations and changes.

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How to work with us

Energy Systems Catapult provides technical, commercial and policy expertise to drive innovation across the whole energy system.

Our independent and technology-agnostic approach, has built a trusted track record in delivering thought leadership, collaborative R&D and commercial commissioning.

Providing a range of capabilities, tools and labs – from world class Net Zero modelling and cutting-edge systems engineering – through to digital and data science and real-world innovation trials that drive start-ups to success.

Commission us

Supporting energy companies and networks, industrial sites and commercial businesses to navigate to Net Zero.

Collaborate with us

Supporting government, local authorities and innovators to create the new policies, markets, business models and technologies we need to deliver Net Zero.

Case Studies

Smarter Consumer Protections

Citizens Advice commissioned research from Energy Systems Catapult to understand the risks and opportunities involved in a smart energy future – and how consumer protection needs to evolve.

Smart energy – where digital controls and sensors help tailor energy provision for each specific household – has the potential to revolutionise how people buy energy and interact with suppliers.

Smarter protections: Potential risks for consumers in a smart energy future – explored the consumer issues through a short six week activity of desk based research, a workshop between Citizens Advice and Energy Systems Catapult and feedback from industry and policy stakeholders in the sector.

The research is now informing Citizens Advice’s approach to consumer protection so it can effectively advocate for consumers as smart energy evolves.

Following this work, the Energy Revolution integration Service funded the development of an interactive manual to provide energy innovators with clear, structured techniques to help consider consumer protection, whether you are designing a new innovation or already have the technology and service available.

Commission us

Helping innovators decrease the risk of developing and commercialising innovative new products, services and business models.

Contact us

Collaborate with us

Helping governments, regulators, businesses and consumer advocates to better understand and reduce vulnerability to fuel poverty, by designing smarter consumer protections for policies, regulations and innovations.

Contact us