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Inclusive Service Designer

Salary : 48-55k + Benefits 

Status: Permanent /Full-time preferable (requests for part-time/flexible working arrangements are welcome)

Energy Systems Catapult is an independent research and technology organisation. Our mission is to accelerate Net Zero energy innovation.

Launched in 2015 by Innovate UK, the Catapult has built a team of more than 250 people, with a range of technical, engineering, consumer, commercial, incubation, digital and policy expertise. They draw on sector-leading test facilities, modelling tools, and data collected from our back catalogue of more than 500 research projects.

We use that ‘whole energy’ system capability to support innovative companies -- small and large – to test, trial and scale their new products and services. Our impact comes when those innovators attract new customers, new investment and new grants so they can thrive in the future energy system.

Based in Birmingham, Energy Systems Catapult is part of a network of nine, world-leading technology and innovation centres, established by Innovate UK. The Catapult Network fosters collaboration between industry, government, research organisations, academia, and many others to transform great ideas into valuable products and services.

Context

The Energy Systems Catapult’s vision puts consumers at the heart of a low carbon energy transition. The Catapult’s Consumer Insight Team plays an important part in this, gathering and analysing data to produce insights about how and why consumers use energy, and using this insight to work with others to design and deliver consumer-centred low carbon energy products, services and policies. 

We work with businesses and government on some of the UK’s most exciting low carbon energy innovation projects. The Consumer Insight team is made up of 5 areas – Strategic Insight, Consumer Research, User Research and Trials, Fair Futures and Design.

We also work with influential industry and design representatives including Department for Energy Security and Net Zero, Nesta, Citizens Advice, Behavioural Insights Team, the Royal College of Art, Design Council and others.

We have a range of projects designed to support low income and vulnerable consumers. Many of the projects in this portfolio centre around the Warm Home Prescription service. ESC will be conducting further research and trials of this service.

Throughout our projects we aim to work together as researchers and designers to create products and services using an evidence-based user-centred approach. 

As an inclusive service designer, you will have a multi-disciplinary role, working across technical and research teams, to develop and design energy service propositions and user experiences for great user outcomes and valuable insights.  You’ll be a creative problem solver, using research insights to design great experiences and also define the research needed to give evidence for your great designs.  You’ll often be working on sophisticated, long-term projects for private and public sector clients.

There are lots of opportunities to learn new skills and work with our multi-disciplinary team including people with market research, design and trial expertise.

Key Focus

Working independently with our research and design teams to design inclusive consumer experiences.

Define how to deliver design work that is tailored to the needs of relevant vulnerabilities.

Conduct design work in projects to accelerate the net zero transition for low income and vulnerable households.

Develop and document best practice for research and design work sensitive to relevant vulnerabilities.

Demonstrate how working with vulnerable consumers can result in better outcomes for new products and services.

Communicate design decisions to clients that demonstrates the value of working with vulnerable consumers.

Capture requirements and design experiences for our Warm Home Prescription product and service to meet the needs of vulnerable consumers.

Identify the latest developments in inclusive design methods and incorporate into CI team processes, work and outputs. 

Key Work Activities

• Develop and deliver inclusive design projects.
• With support from the Fair Future lead, collaborate with clients and specialists in the team to design projects that meet client’s brief.
• Assess, design and implement how existing Warm Home Prescription product and services could include inclusive design best practice.
• Support project technical leads with production of relevant outputs.
• With support from the Fair Future lead and project technical leads, be responsible for making inclusive design decisions.
• Support colleagues around the business to understand the value of inclusive design and working with vulnerable consumers. 

What credentials are we ideally looking for?

• Educated to degree level with a master’s or higher in design, human-computer interaction or service design or relevant other experience.
• Extensive experience working with designers and researchers in a commercial environment.
• A track record of using design to support of the development of new products and services.
• Confident using most common service design and user research methods and tools.
• Experience translating user needs into experiences and/or products.
• Ability to manipulate, analyse and interpret complex information.
• Likely experience in agency or consultancy

Desirable Skills

• Proven leadership, team working and project management skills.
• Experience using design to support the development of digital products.
• Working knowledge of vulnerabilities and vulnerable consumer needs in a range of consumer-facing markets e.g. energy, water, finance
• Working knowledge of user research
• Creative approaches to solving complex problems.
• Demonstrable expertise using research and design methods in commercial innovation.
• A creative approach to design, developing innovative solutions to challenges throughout the project life cycle from design to implementation and reporting.
• A curious person who is hungry to keep up with emerging tools and techniques.
• Resilience and perseverance with challenging and complex projects

Would you like to Apply?

The closing date for applications is Tuesday 21st May 2024

Please note that at this time we are unable to provide UK visa sponsorship.

We welcome applications from all, including those who may be returning to work, those wishing to work flexibly for any reason, and those who may need additional support.

Energy Systems Catapult undertakes innovative and exciting work that will help shape the future of energy, with this in mind we encourage candidates to submit their applications as early as possible, as we do reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

(Strictly No Agencies).

"We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion and belief, sexual orientation, or status regarding gender reassignment, marriage and civil partnership, pregnancy and maternity."

Privacy Statement

Purpose of the Privacy Statement

The purpose of this Privacy Statement is to make you aware of how and why your personal data will be used during any recruitment process and how long it will usually be retained for.  This statement provides you with certain information that must be provided under the General Data Protection Regulation ((EU) 2016/679) (GDPR).

In the recruitment process we, Energy Systems Catapult Limited, are a “Data Controller”. This means that we are responsible for deciding how we hold and use personal data about you.

The Energy Systems Catapult Limited is located at Cannon House 7th Floor, 18 Priory Queensway, Birmingham, West Midlands, England, B4 6BS and can be contacted by email at: dataprotectionoffice@es.catapult.org.uk. 

Data Protection Principles

We will comply with data protection law and principles, which means that your data will be:

Used lawfully, fairly and in a transparent way;
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
Relevant to the purposes we have told you about and limited only to those purposes;
Accurate and kept up to date;
Kept only as long as necessary for the purposes we have told you about;
Kept securely. 

The Kind of Personal Data we hold about you

In connection with your application for work with us, we will collect, store and use the following categories of personal information about you:

The information you have provided in our application form;
The information you have provided to us in your curriculum vitae and covering letter;
Any information you provide to us during an interview;
Any other information provided by you as part of the recruitment process. 
We may ask you for information to allow us to monitor our equal opportunities and diversity performance in recruitment. Also, if you inform us that you have a disability we will keep this information on record to allow us to make reasonable adjustments as needed. 

How we will use your Personal Data

We will use the personal data we collect about you to:

Assess your skills, qualifications and suitability for the role;
Carry out background and reference checks, where applicable;
Communicate with you about the recruitment process;
Keep records relating to our hiring processes;
Manage recruitment related activities, which includes setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes;
Comply with legal or regulatory requirements.
We will also use information about any disability you may have to consider whether we need to provide appropriate adjustments during the recruitment process.

Such processing is lawful as it is necessary for our legitimate purpose in seeking to attract, evaluate, and select applicants for employment. 

Data Sharing: Greenhouse Software Inc

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by us to help manage our recruitment and hiring process. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. This transfer will be subject to appropriate additional safeguards under the Privacy Shield so as to comply with EU law. 

Data Retention

We will retain your personal data for a period of 12 months after we have communicated to you our decision about whether to appoint you to the role. We retain your personal data for that period so that we can show, in the event of a legal claim, that we have not discriminated against candidates on prohibited grounds and that we have conducted the recruitment exercise in a fair and transparent way. After this period, we will securely destroy your personal data in accordance with applicable laws and regulations. 

Your Rights in Connection with Personal Data

Under the GDPR you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted or transferred.

When you apply for this role, and tick the confirmation box below, you have provided consent for us to process your personal data for the purpose of the recruitment exercise. You have the right to withdraw your consent for processing for that purpose at any time. Withdrawal of consent to process your data may mean that we cannot continue with your application to us.

If you wish to exercise the rights granted to you under GDPR please contact: dataprotectionoffice@es.catapult.org.uk.